BacklinkIndexer

Refund Policy

Last updated: October 6, 2026

BacklinkIndexer wants its customers satisfied. This policy states when a refund is due and how it is made.

1. The service in brief

BacklinkIndexer works on credits. Credits are bought ahead of use and spent on submitting links for indexing by Google. The credits for a submission come off your balance at once.

We submit your links to the search engines and use best-effort methods to help them get indexed. Crawling and indexing a given link is nonetheless a decision taken wholly by Google and the other search engines, on their own criteria and quality guidelines. How search engines behave is outside the control of BacklinkIndexer, and we give no guarantee about it.

2. Credits you have not used

Credits never expire: once bought, they stay in your account for as long as you need. Should you want a refund for credits you have not used, the rules are these:

  • Up to 7 days after the purchase: the unused credits of that purchase are refunded in full. Where part of the purchase has already been spent, the refund covers the part that has not.
  • Later than 7 days: unused credits can no longer be refunded. They remain in your account, without expiry, for future use.

3. Credits you have used, and the crawl signal

We have delivered the service once your link has been sent successfully into Google’s crawl pipeline. Everything after that is for Google to decide: whether the link is crawled and when, whether the page is indexed, and where it ranks. Google’s algorithms make those decisions against Google’s quality guidelines. We cannot control or influence them, and we cannot see them being made.

A refund is due only where the crawl signal was not delivered successfully. Once your link has been sent to Google for crawling, the credits count as used and cannot be refunded, even if the page is not indexed, does not rank as you hoped, or is later dropped from Google’s index. What we sold was the submission of the link to Google’s crawler, and that has been carried out.

Credits are not refunded in cases such as these (the list is not complete):

  • Google crawled the link and decided not to index it.
  • Google indexed the page at first and removed it afterwards.
  • The page is indexed but does not rank, ranks below your expectations, or loses its rankings.
  • The page does not show up for a particular query that you tried.
  • After submitting, you changed your mind about the link, the project or the campaign.
  • The destination URL answers with a 4xx or 5xx error, carries a noindex tag, is blocked by robots.txt, or has some other on-page problem that prevents indexing. The crawl signal was still sent, as you asked.

4. When the crawl signal is not sent

If a fault on our side stops the crawl signal reaching Google, whether a system error, a failure of an upstream API, a timeout or another technical problem, the credits for that submission go back to your balance automatically and the submission is marked as failed. It can then be submitted again at no extra cost.

If you think a submission was charged although the crawl signal never reached Google, send the details of the submission to [email protected] and we will look into it. Where our logs confirm that the signal was not sent, the credits are returned in full.

5. Charged twice

If a payment processing error results in more than one charge for the same credit purchase, let us know and the duplicate charge will be refunded in full.

6. Asking for a refund

Refund requests go by email to [email protected] and should include:

  • the email address of your account;
  • the date of the purchase and its amount;
  • why you are asking for a refund.

Our aim is to answer every refund request within 2 business days. An approved refund is returned to the payment method originally used; depending on your bank or payment provider, it can take 5–10 business days to show on your statement.

7. Chargebacks

Please talk to us before opening a chargeback or a payment dispute with your bank: we are committed to settling problems fairly and quickly. If a chargeback is filed without contacting us first, the account may be suspended for as long as the dispute is under review.

8. Closing your account

When you close your account, unused credits bought within the previous 7 days can be refunded on the terms set out above. Credits bought earlier than that are forfeited when the account is closed.

9. Changes to this policy

This policy may be revised from time to time. Registered users will be told of changes by email or by a notice in the app.

10. Contact

For any question about refunds, write to [email protected].